Return & Refund Policy

• The item arrived damaged or defective.
• You received the wrong item, size, colour or quantity.
• The item is significantly not as described on our website.
• Your order never arrived or was lost in transit.
• Items are missing from your parcel.

1. Contact us within 14 days of delivery via the Contact page or WhatsApp (+1 (762) 351-0089).
2. Include your order number, the email used at checkout, a short description of the problem and clear photos or a video of the item, label and packaging.
3. We will review your request and reply with the next step — a replacement, a refund, or return instructions.

Please do not send items back before we have approved the request and given you instructions. Parcels sent without approval may not be accepted.

• Items used, worn, washed or damaged after delivery by the customer.
• Products without their original packaging, tags or accessories (where the problem is not a defect).
• Personal-care, beauty, hygiene, underwear and intimate items once opened, for health and safety reasons — unless defective or incorrect.
• Custom-made or personalised products.
• Orders refused at delivery, or not collected because duties or taxes were not paid.
• Change of mind where the item is exactly as described, unless we have agreed otherwise in writing.

If the return is due to our error or a faulty item, we will cover reasonable return shipping costs or arrange a replacement without requiring a return. If a return is approved for another reason, return shipping may be paid by the customer. We will tell you before you send anything.

• Approved refunds are issued to your original payment method, in USD.
• Refunds are usually processed within 5–10 business days after approval (or after we receive and inspect a returned item). Your bank or card issuer may need extra time to show it.
• Original shipping fees are refunded when the return is due to our error or a faulty item.
• Currency conversion differences made by your bank are outside our control.

Where possible we will send a replacement of the same item. If it is out of stock, we will offer a refund or a similar alternative.

You can cancel an order before it ships. Contact us immediately; if it has not been sent to the supplier or dispatched, we will cancel it and refund you in full. Once an order has shipped, the rules above apply.

If tracking shows your parcel is lost, or it has not arrived well beyond the estimated delivery window, contact us. We will investigate with the carrier and send a replacement or refund.

Nothing in this policy limits any rights you have under the consumer-protection laws of your country.