TRIMAX · Information
Frequently Asked Questions
Quick answers about ordering, payment, shipping, returns and tracking.
Ordering & payment
How do I place an order?
Add products to your cart, go to checkout, enter your delivery details, choose a shipping method and place the order. You will receive an order number starting with TMX-.
Which currency am I charged in?
You can browse prices in several currencies using the selector at the top of the site, but all payments are charged in US dollars (USD). Other currencies are shown for reference only, so the amount your bank converts may differ slightly.
Do you offer Cash on Delivery?
No. Orders are paid online before they are processed.
Can I change or cancel my order?
Contact us as soon as possible on WhatsApp (+1 (762) 351-0089). If the order has not yet been sent to the supplier or shipped, we can usually change or cancel it. Once it has shipped, our return & refund policy applies.
Can I use a coupon code?
Yes. Enter your code in the coupon field at checkout. Coupon terms (minimum spend, expiry, eligible items) are validated automatically.
Shipping & delivery
Where do you ship?
We ship to the countries available in the checkout country list. If your country is not listed, we do not currently deliver there.
How long does delivery take?
Orders are processed within 1–3 business days. Delivery time depends on the destination and shipping method you choose at checkout, where the estimated number of days is shown for each option. See the Shipping Policy.
Will I have to pay customs duties or taxes?
Import duties and taxes, where they apply, are set by your country and may be collected by the carrier or customs on delivery. They are not included in our prices unless stated at checkout.
How do I track my order?
Open Track Your Order and enter your order number and the email used at checkout. You will see status updates and, once shipped, the carrier and tracking number.
Returns & refunds
What is your return policy?
You can request a return or claim within 14 days of delivery if an item is damaged, defective, incorrect or not as described. Full details are in the Return & Refund Policy.
How long do refunds take?
Once a refund is approved, it is sent to your original payment method. It usually appears within 5–10 business days, depending on your bank or card issuer.
My item arrived damaged. What should I do?
Message us on WhatsApp or via the Contact page with your order number and clear photos of the item and packaging.
Account, privacy & support
Is my payment information safe?
We never store card details on our servers. Payments are handled by a secure third-party payment provider. See our Privacy Policy.
How can I contact support?
Chat with us on WhatsApp at +1 (762) 351-0089 or use the Contact page.
Still have a question?
A real person answers on WhatsApp — before you buy and after.
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