Privacy Policy

TRIMAX (“we”, “us”) is an independent online store. This policy explains what personal information we collect when you use our website, how we use it and what choices you have.

• Order information: name, email, phone number, delivery address, items ordered and order history.
• Payment information: handled by our third-party payment provider. We do not store full card numbers or security codes.
• Messages you send us: through the contact form, WhatsApp or email, including your order number and message content.
• Newsletter: your email address if you subscribe.
• Technical information: IP address, browser type, device, pages visited, and cart and currency preferences stored in your browser.

• To process, ship and track your orders and send order updates.
• To provide customer support and handle returns and refunds.
• To prevent fraud and keep our website secure.
• To send marketing emails only if you subscribed (you can unsubscribe at any time).
• To improve our website, products and services.
• To comply with legal obligations.

We share only the information necessary with:

• Suppliers and fulfilment partners who prepare your order.
• Shipping carriers and customs authorities who deliver it (name, address, phone).
• Payment providers who process your payment.
• Service providers such as hosting and analytics.
• Authorities when required by law.

We do not sell your personal information.

Because we serve customers worldwide, your information may be processed in countries other than your own, including where our suppliers, carriers and service providers operate. We take reasonable steps to protect it wherever it is processed.

We use essential cookies and browser storage to keep your cart, remember your selected currency and keep admin sessions secure. If we add analytics or advertising tools, they may use additional cookies, and you can control these in your browser settings.

We keep order and accounting records for as long as needed to meet legal, tax and dispute-resolution requirements. Support messages are kept as long as necessary to resolve your request. Newsletter data is kept until you unsubscribe.

We use reasonable technical and organisational measures to protect your data. No online service can be completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct or delete your personal data, object to or restrict certain processing, and withdraw consent (for example, to marketing). To make a request, contact us using the details below. We may need to verify your identity first.

Our website is not directed to children under 13, and we do not knowingly collect their personal information.

We may update this policy from time to time. The “last updated” date at the top shows when it last changed.

For privacy questions or requests, use our Contact page, WhatsApp at +1 (762) 351-0089.